Located in the heart of the dynamic Pudong new district, Dorsett Shanghai is next to Century Park, a peaceful oasis in the city. The hotel uniquely fuses modern design themes with Chinese elements and luxurious interiors.
Guest Service Manager 2019-08-14
To welcome all guests and VIP guests.
To ensure our customer receive a fast, efficient, friendly service.
To make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.
To ensure all customers queries or requests are handled in polite, friendly, efficient manners.
To monitor customer feedback and advise management where necessary.
To use the appropriate nonverbal communication （eye contact, gestures, posture） when communicating with others.
To observe and evaluate staff on a regular basis and assist them in any way possible.
To coordinate with other department to ensure all gusts septic requirements are met during their stay.
To ensure that a consistent and high level of staff orientation and training is provided.