Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots.
Front Office Assistant 2019-06-25
Job Responsibilities :-
To attend to all guests who approach the Front Desk, immediately, cordially and with a smile
To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters
To enter all guests folios into the computer immediately and accurately
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner
To have a sound knowledge of the company’s Marketing Programmes and Promotions
Actively sell the hotel to guests to maximise the internal revenue of the hotel
Ensure all paid-outs and rebated are signed by the Duty Manager
To handle guest check outs according to the standard procedures
Job Requirements :-
Possess Secondary School/SPM or “O” level qualifications or higher
Some working experience in the related field
Able to work shift, weekends and Public Holiday
Able to write and communicate in English & Bahasa Malaysia
Must be confident, matured and presentable
Pleasant personality and customer focused Good customer service and interpersonal skill