Nestled in the heart of Subang Jaya, Dorsett Grand Subang offers opulent hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction.
Guest Service Manager 2018-05-17
Job Responsibilities:
Responsible for the management and administration of all guest recognition programs including Dorsett Prestige Club Enrich, Frequent Flyer and Guest History.
Educate and train all associates in - Program objectives, Meeting membership targets, Instant rewards.
Track individual associate performance, identifying specific associates who need further training.
Ensure associates meet monthly enrolment targets, reporting results to the Reception Manager, Director of Sales & Marketing and General Manager.
Conduct Hotel Orientation focussing on checked in and Checkout
Manage the Hotel Guest History Program.
Ensure transmittal of Enrich Frequent Flyer Program is done in a timely manner to maintain an acceptable aging record.
Create sustainable incentive systems for associates to increase customer awareness.
Deal with all correspondence, both internal and external and develop a rapport with members, ensuring their needs are satisfied.
Meet and greet as many guests and hotel VIP’s as possible.
Ensure systems are in place that properly recognise and promotion, so that there is a consistent delivery of benefits and recognition.
Develop a relationship with the Sales Department for the ongoing promotion of both internally and externally.
Ensure that all complaints are handled efficiently and to the best advantage to the guest.
Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
Attend regular staff meetings to keep all associates informed.
Ensure compliance with legislated health and safety requirements within the workplace.
Comply with all Corporate and Hotel Standards and Procedures.
Actively promote a work environment, which cares for guests and associates alike.
Job Requirements:
Establish effectiveness employee relation, maintains the highest level of professionalism, ethic and attitude towards the hotel quest, clients, head of department and employees.
Strong communication and writing both English and Bahasa Malaysia.
Computer literate, presentable with good personality and positive attitude.
Maximum with 2- 5 year experience in hospitality will be an advantage
Immediate availability will be preferred and added advantage.